Phillip Daidone Realty Pty Ltd (“Phillip Daidone Realty”, “we”, “our” or “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and other applicable Australia laws.
This Privacy Policy explains how we collect, use, disclose and store your personal information when you engage with our business, use our services or visit our website.
What is personal information?
Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
Examples include:
- Your name
- Residential or postal address
- Telephone number
- Email address
- Date of birth
- Driver’s licence or passport details
- Financial information
- Employment information
- Property ownership details; and
- Any other information capable of identifying you
What personal information do we collect?
Depending on the services we provide, we may collect:
Vendors and Purchasers
- Name
- Address
- Telephone number
- Email address
- Date of birth
- Identification documents
- Property ownership details
- Settlement information
- Banking details where required
- Information relating to the purchase or sale of a property
Landlords
- Contact details
- Identification documents
- Banking details
- Property ownership information
- Taxation information where required
- Property management instructions
Tenants
- Contact details
- Identification documents
- Employment details
- Income information
- Rental history
- References
- Emergency contact details
- Vehicle information where relevant
- Banking information where required
- Rental application information
Website Visitors
If you visit our website, we may collect:
- IP address
- Browser type
- Device information
- Pages viewed
- Cookies and usage data
Compliance with the Anti-Money Laundering and Counter Terrorism Financing Act 2006 (Cth)
To meet these legal obligations, Phillip Daidone Realty may collect and verify information including:
- Photographic identification
- Driver’s licence or passport details
- Proof of residential address
- Date of birth
- Company, trust or partnership information
- Beneficial ownership information
- Source of funds or source of wealth information where legally required; and
- Any additional information necessary to complete customer due diligence
Where required by law we may verify your identity using trusted third-party verification services or government databases.
*If you choose not to provide information required by law, we may be unable to provide our services.
How we collect personal information
We generally collect personal information directly from you when you:
- Contact us
- Enquire about a property
- Attend inspections or auctions
- Submit a rental application
- List or purchase a property through us
- Engage us to manage your property
- Complete online forms
- Communicate with us by telephone, email or in person
- Use our website
We may also collect information from third parties where authorised or permitted by law, including:
- Referees
- Employers
- Tenancy databases
- Government databases
- Identity verification providers
- Settlement agents
- Solicitors and conveyancers
- Publicly available registers; and
- Other parties involved in property transactions
Why we collect personal information
We collect personal information so we can:
- Provide real estate services
- Conduct property sales and purchases
- Manage rental properties
- Assess tenancy applications
- Verify your identity
- Comply with legal obligations
- Communicate with you
- Prepare contracts and other legal documents
- Manage trust accounting
- Administer our business
- Respond to enquiries and complaints
- Improve our services; and
- Send marketing communications where permitted by law
Disclosure of personal information
We may disclose your personal information where reasonably necessary, including to:
- Solicitors and conveyancers
- Mortgage brokers and lenders (with your authority)
- Valuers and inspectors
- Contractors and tradespeople
- Strata managers
- Accountants and auditors
- Payment processors
- Information technology providers
- Identity verification providers
- Government agencies
- Regulators
- Law enforcement agencies where required
- Tenancy database operators where permitted by law; and
- Service providers assisting us in operating our business
We do not sell your information
Overseas disclosure
We may disclose personal information to our related bodies, corporate and third-party suppliers and service providers located overseas for some of the purposes listed above, including our data hosting and other IT service providers located in various foreign countries.
Your personal information may be stored in the cloud or a server in an overseas country and, while you continue to use our services, you consent to your information being disclosed in this manner. We take reasonable steps to ensure that the overseas recipients of your personal information will deal with such personal information in a way that is consistent with the Australian Privacy Principles.
Direct marketing
We may occasionally send you information regarding:
- Properties for sale or lease
- Market updates
- Property management services
- Auctions
- Investment opportunities; or
- Other services we believe may interest you
You may unsubscribe from marketing communications at any time using the unsubscribe link provided or by contacting us directly.
Website, cookies and analytics
Our website may use cookies and analytics tools to:
- Improve website functionality
- Understand visitor behaviour
- Analyse website traffic
- Remember user preferences; and
- Improve our online services
Cookies generally do not identify you personally, although information collected may become personal information if linked with information we already hold.
You may disable cookies through your web browser settings.
Our website may contain links in external website. We are not responsible for the privacy practices of those websites.
Storage and security
Phillip Daidone Realty takes reasonable steps to protect personal information against:
- Loss
- Misuse
- Unauthorised access
- Interference
- Modification; and
- Disclosure
Personal information may be stored electronically in secure cloud-based systems and in hard copy files.
When personal information is no longer required, we will securely destroy or de-identify it unless we are legally required to retain it.
Accessing or correcting your personal information
You may request access to personal information we hold about you.
You may also request correction of information that you believe is inaccurate, incomplete, or out of date.
Requests should be made in writing to our Privacy Officer. We will respond within a reasonable period. In limited circumstances permitted by law, we may refuse access. If we do, we will provide written reasons.
Privacy complaints
If you believe we have breached your privacy, please contact our Privacy Officer.
Please include:
- Your name
- Contact details
- Details of your complaint; and
- Any supporting information
We will acknowledge your complaint promptly and aim to resolve it as quickly as reasonably possible.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Contact Us
Privacy Officer
Phillip Daidone Realty Pty Ltd
Phone: (02) 9643 1188
Email: info@pdrealty.com.au
Website: www.phillipdaidone.com.au
Changes to this Privacy Policy
We may amend this Privacy Policy from time to time to reflect changes to legislation, business practices or technology.
The current version will always be available on our website.
Last updated: 3rd July 2026